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COVID-19 Updates

COVID-19 Update

This webpage provides City-specific updates, service interruptions, and other useful links and information.

View Langley City's COVID-19 Safety Plan (June 2020)

City Hall

  • Property taxes can be paid online, through your bank online, or the Finance Department at Langley City Hall will be open to taxpayers paying their property taxes and parking fees. Other departments within Langley City Hall, will continue to operate, but public access will continue to be restricted until further notice. The public is asked to make an appointment for services from the other departments by calling 604.514.2800 or emailing meeting@langleycity.ca.
  • Parking enforcement has resumed. Parking disputes must be submitting in writing; parking dispute forms will be available at the north entrance. Bylaw staff are available by email, phone or by appointment.
  • As a temporary measure, Council meetings and committee and task group meetings are being held by electronic means as permitted by Ministerial Order M139 in the absence of the public.  The proceedings of open Council meetings will be recorded and posted to the City’s website for information.  Agendas and minutes of all open Council meetings will continue to be posted to the City’s website for information.  At this time delegations to Council are not being scheduled. 
  • As a temporary measure, Public Hearings will be held by electronic means as permitted under Ministerial Order M139.  Members of the public will be able to provide comments via Zoom Webinar or by written submission.
  • City Hall is not accepting resumes in-person and is only accepting resumes by emailing HR@langleycity.ca. Non-essential interviews have been cancelled and essential interviews will be conducted digitally. Langley City appreciates the interest of all applicants.  Only those selected for an interview will be contacted. 

Engineering, Parks & Environment

  • Park amenities including sports courts, outdoor fitness equipment, picnic shelters, playgrounds, spray parks, public parking lots, park open spaces and trails, washrooms, dog-off leash parks, tennis and pickleball courts, baseball diamonds, and the bike skills park and pump track, and parkour course at Penzer Park are now open. 
  • Community Gardens are open. Users must comply with the Garden Coordinators to access their plots.
  • Curbside garbage, organics and recycling collection – the city’s waste collection contractor, Emterra Environmental, is experiencing higher than normal garbage and organics volumes partly due to the season and more people home during this pandemic period. They kindly request your patience during this time. If your collection day is missed please place it out again the following day for collection. Should you have any concerns please contact 604-635-0999 or email col@emterra.ca.
  • Help prevent the spread of COVID-19 and protect our waste collection staff: Put all personal hygiene products, used tissues, sanitary wipes (even those labelled compostable), paper towels, napkins, cleaning cloths, face masks, gloves, and similar items in plastic garbage bags. Securely tie garbage bags shut and place them in the garbage bin. Set out in your bin in your regular collection area on your scheduled day. Un-bagged or loose items will not be collected. If you are sick or caring for someone who is sick in your home, please double-bag your waste, seal it tightly and place it in the regular garbage collection.  

Recreation, Culture & Community Services

  • Outdoor youth programming started on June 1; learn more.
  • Al Anderson Memorial Pool opened June 29 with enhanced first aid, heightened lifeguard rescue procedures, and reduced swimming hours and capacities, including distance markings. See the June 16 media release.
  • Douglas Recreation Centre and Timms Community Centre are closed to the public until further notice.  
  • Timms Community Centre Weight Room is open for pre-booked sessions.  Register now:  learn more
  • Indoor Fitness classes will commence in the Gymnasium at Timms Community Centre. Register now:  learn more
  • Spring-Summer Program Registration begins July 6 (subject to change); some exceptions apply:
    • Funtastic Adventure Summer Daycamp - registration opened May 19 - learn more..
    • Preschool Summer Camps - registration opened June 8 - learn more.
    • Sport Summer Camps - registration opened June 8 - learn more.
  • Fitness Track and Games Room - closed to the public until further notice.
  • Child Minding is cancelled until further notice.
  • Facility Rentals are cancelled until further notice.
  • Annual passes on monthly payment plans have been cancelled; refunds for the March 2020 payments have been issued.
  • Annual passes paid in full will be suspended for the duration of the closure; additional days will be added to the membership to compensate for days lost.
  • Monthly passes (1-month, 3-month, 6-month) will be suspended for the duration of the closure; additional days will be added to the membership to compensate for days lost.
  • Games and Track passes will be suspended for the duration of the closure; additional days will be added to the membership to compensate for days lost.
  • Community Events have been postponed or cancelled until further notice.
  • Live 5-2-1-0 Playboxes are closed until further notice.
  • Have questions? Contact us at 604.514.2940 or 604.514.2865 or recreation@langleycity.ca 

Development Services

  • Any questions or inquiries regarding building permits and licences can be emailed to inspections@langleycity.ca or you can contact us at 604.514.2804. 
  • Building permit applications (all types) can continue to be made; however, completed applications will only be accepted by dropping off the drawings and required documentation into the bin provided at the North entrance of City Hall.  Should there be any missing documentation, the applicant will be contacted by email.
  • Until further notice, we are cancelling all pre-application meetings.  Please email inspections@langleycity.ca or phone 604.514.2804 for any questions or concerns.
  • All inspections for business licence and occupied single-family dwellings will pause until further notice. This includes large publicly occupied buildings and secondary suite inspections.  Inspection requests will be reviewed at the start of each day and those inspections which will not be carried out will be notified.
  • If City inspection staff attend a job site and people in proximity to the inspection are presenting any signs of any illness, the inspection will not be conducted.

Fire Rescue Services

  • Langley Fire Hall will continue to operate, but the public will have restricted access until further notice.
  • The Fire department will continue to perform business inspections on a case-by-case basis.  Please email fireinfo@langleycity.ca or phone 604.514.2880 for any questions or concerns.

RCMP

  • All Community Police Offices in the Langleys will be closed until further notice.  The RCMP is encouraging people to call 911 for emergencies and that any non-emergency inquiries/reports should be made by telephone at 604.532.3200.  If unavoidable, in-person reports can only be made at the main detachment located at 22180 48A Avenue.
What You Can Do

COVID-19 is transmitted via larger liquid droplets when a person coughs or sneezes. It can enter through the eyes, nose or throat. It is not known to be airborne (e.g. transmitted through particles in the air) and it does not come in through the skin. It can be spread by touch if a person has used their hands to cover their mouth or nose when they cough. For more information, please visit the following link from the BCCDC.

If you are not working as an essential service provider or front line response worker, please stay home. If you must leave your home, practice proper physical distancing by avoiding crowds and staying 2 metres (6 feet) away from other people.

Please remember:

  • Regularly wash hands with soap and water for 20 seconds; use alcohol-based hand sanitizer if hand-washing is not available.
  • Maintain a physical distance (at least 2 metres apart from others).
  • Avoid gathering in groups.
  • Avoid touching your face, mouth and nose with your hands; Masks are not recommended as protection since they may cause you to touch your face more often, which may be worse than not wearing a mask.
  • Covering mouth with a tissue when coughing and sneezing
  • Discarding tissues into a waste container.
  • Not attending public parks, facilities, events or gatherings if you are unwell and stay home when you are sick.

Learn more about what you can do to help stop the spread of coronavirus (COVID-19).

If you think you may have symptoms of coronavirus, call 8-1-1 for an assessment. The Public Health Agency of Canada has created a toll-free phone number (1-833-784-4397) to answer questions from Canadians about novel coronavirus. 

Visit the health agency websites listed below for accurate and up-to-date information. 

COVID-19 and other Health-Related Phone Lines & Information

Langley City COVID Toll Free 604-514-2848 (automated information line for people without internet access)
Medical information – 811 
Non-medical information – 1-888-COVID19 (1-888-268-4319) 
Fraser Health Crisis Line – 604-951-8855 (crisis intervention, support information on local services)
Community and Social Services information (recently added more resources for seniors) – 211
Public Health Agency of Canada toll-free phone number: 1-833-784-4397

Find Help Now - Need someone to talk to right away?  If you are worried, confused or just need someone to talk to, there is help available:

  • Kid’s Help Phone: Call 1-800-668-6868. For kids and teens (ages 20 and under), professional counsellors are available to help, 24 hours a day. It’s free, confidential and anonymous.
  • Mental Health Support Line: Call 310-6789 (do not add 604, 778 or 250 before the number). This number will connect you to your local BC crisis line without a wait or busy signal, 24 hours a day. Crisis line workers are trained to help provide emotional support as well as mental health information and resources.
  • Here to Help:    https://www.heretohelp.bc.ca/infosheet/covid-19-and-anxiety
  • Canadian Mental Health – BC Division     https://cmha.bc.ca/mental-health/find-help
Community Information and Resources

Visit bc211.ca, or call or text 211, for a comprehensive list of community and social services in Langley.

Are you a senior needing help, know a senior who needs help, or wish to volunteer? Register for NEW Safe Seniors, Strong Communities Program - a program that matches seniors who need support with non-medical essentials, to volunteers in their community who are willing to help. Visit bc211.ca, or call or text 211.

Business Resources

Financial Support & Manufacturer Recruitment

Business Reopening Resources

COVID-19 Business Continuity & Preparedness Resources

Additional Resources: Other Municipalities