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City Services

The City of Langley’s mission is "building a vibrant, safe and inclusive community together with current and future generations" that provides our citizens with a high quality of life. Providing quality City services and “full-circle service” is very important to us!

Full Customer Service Policy:

Courtesy and Respect  We value and work to address concerns, no matter how big or small.
Timely Response  We deliver as quickly as possible
Clarity and Accuracy  We provide the most current and complete information available.
Follow Up  We close the loop, to ensure we've delivered.
Accountability We measure our individual success by our demonstrated commitment to delivering full-circle service.

City staff provide service to citizens and businesses following our Full-Circle Service policy. Need to report a problem, request a service, object to a fine, ask us a question, or give us some feedback? Contact us in person, online, on the phone, or through social media.

City Hall

Langley City Hall
20399 Douglas Crescent
Langley, BC, Canada V3A 4B3
Phone: 604.514.2800

Hours of Operation

Monday to Friday: 8:30 am to 4:30 pm
Saturday, Sunday & Stat Holidays: Closed

Report a Problem

Report non-emergent issues online through our Request For Service platform and get connected to staff quickly and efficiently. To report things like bylaw issues, illegal dumping, garbage and recycling, parks and trails issues, and more.

Emergency Contacts

Call 9-1-1 to report an emergency. Is this a public works emergency? Please call 604.514.2800 during normal business hours: Monday through Friday from 8:30 am to 4:30 pm.

For emergencies outside of normal business hours, such as a water main break, flood or critical service disruption, standby operations personnel can be notified through Surrey Fire Dispatch at 604.543.6722

Quick Contacts

  • Administration (Legislative Services & Human Resources) & Corporate Services (Finance & Taxes)  604.514.2800
  • Development Services & Economic Development   604.514.2804
  • Engineering   604.514.2997
  • Operations & Parks   604.514.2910
  • Recreation, Culture & Community Services 604.514.2940 (Recreation Facilities and Hours of Operation)

For more contact information, please visit our Contact Us page.