This webpage provides City-specific updates, service interruptions, and other useful links and information.
View Langley City's COVID-19 Safety Plan (November 2020)
- As per November 19, 2020, Public Health Orders, the public is required to wear masks in all indoor public settings, including Langley City Hall.
- Property taxes can be paid online, through your bank online, or the Finance Department at Langley City Hall. Other departments within Langley City Hall, will continue to operate, but public access will continue to be restricted until further notice. The public is asked to make an appointment for services from the other departments by calling 604.514.2800 or emailing firstname.lastname@example.org.
- Parking enforcement has resumed. Parking disputes must be submitting in writing; parking dispute forms will be available at the north entrance. Bylaw staff are available by email, phone or by appointment.
- In compliance with Ministerial Order M192, the City is taking a phased approach to safely providing public access to its open Council/Committee/Task Group meetings. Council meetings, Committee, and Task Group meetings will, for the time being, continue to be held electronically; however, the City is exploring options for providing for public attendance at these meetings. Regular Council meetings will continue to be video recorded and posted to the City’s website for viewing. The City is once again scheduling Delegations and Community Highlights to attend electronic Regular Council meetings. The City is also exploring the feasibility of allowing members of the public on-site to view these meetings in a room in City Hall.
- Public Hearings will continue to be held by electronic means as permitted under Ministerial Order M192. Members of the public are able to provide comments via Zoom Webinar or by written submission. The City is exploring options to permit the public to view/participate in-person at City Hall via Zoom Webinar. Public Hearings will continue to be live-streamed to the public and the recording posted to the City's website for viewing after the Hearing.
- City Hall is not accepting resumes in-person and is only accepting resumes by emailing HR@langleycity.ca. Non-essential interviews have been cancelled and essential interviews will be conducted digitally. Langley City appreciates the interest of all applicants. Only those selected for an interview will be contacted.
Engineering, Parks & Environment
- Park amenities including sports courts, outdoor fitness equipment, picnic shelters, playgrounds, spray parks, public parking lots, park open spaces and trails, washrooms, dog-off leash parks, tennis and pickleball courts, baseball diamonds, and the bike skills park and pump track, and parkour course at Penzer Park are now open.
- Community Gardens are open. Users must comply with the Garden Coordinators to access their plots.
- Curbside garbage, organics and recycling collection – the city’s waste collection contractor, Emterra Environmental, is experiencing higher than normal garbage and organics volumes partly due to the season and more people home during this pandemic period. They kindly request your patience during this time. If your collection day is missed please place it out again the following day for collection. Should you have any concerns please contact 604-635-0999 or email email@example.com.
- Help prevent the spread of COVID-19 and protect our waste collection staff: Put all personal hygiene products, used tissues, sanitary wipes (even those labelled compostable), paper towels, napkins, cleaning cloths, face masks, gloves, and similar items in plastic garbage bags. Securely tie garbage bags shut and place them in the garbage bin. Set out in your bin in your regular collection area on your scheduled day. Un-bagged or loose items will not be collected. If you are sick or caring for someone who is sick in your home, please double-bag your waste, seal it tightly and place it in the regular garbage collection.
Recreation, Culture & Community Services
- The public is encouraged to wear face masks in all City facilities.
- Indoor youth programming is available - view the programs here.
- Al Anderson Memorial Pool is closed for the season.
- Douglas Recreation Centre and Timms Community Centre - closed to the public until further notice; additional days will be added to the membership to compensate for days lost.
- Timms Community Centre Weight Room is available by appointment. To register for a 90-minute time slot call 604.514.2940.
- Indoor Fitness classes will commence in the Gymnasium at Timms Community Centre - closed to the public until further notice; additional days will be added to the membership to compensate for days lost.
- Limited Indoor Gymnasium programs - closed to the public until further notice.
- Fitness Track and Games Room - closed to the public until further notice.
- Child Minding is cancelled until further notice.
- Facility Rentals are cancelled until further notice.
- Now available for Purchase: Passes (1-month, 10-visit, 20-visit) are now available for purchase.
- Previously purchased monthly passes (1-month, 3-month, 6-month) will be suspended for the duration of the closure; additional days will be added to the membership to compensate for days lost. As programs slowly become available, the customer has the option to unsuspend their pass, call 604.514.2940 for more information.
- Games and Track passes will be suspended for the duration of the closure; additional days will be added to the membership to compensate for days lost.
- Community Events have been postponed or cancelled until further notice.
- Live 5-2-1-0 Playboxes are closed until further notice.
- Have questions? Contact us at 604.514.2940 or 604.514.2865 or firstname.lastname@example.org
- Any questions or inquiries regarding building permits and licences can be emailed to email@example.com or you can contact us at 604.514.2804.
- Building permit applications (all types) can continue to be made; however, completed applications will only be accepted by dropping off the drawings and required documentation into the bin provided at the North entrance of City Hall. Should there be any missing documentation, the applicant will be contacted by email.
- Until further notice, we are cancelling all pre-application meetings. Please email firstname.lastname@example.org or phone 604.514.2804 for any questions or concerns.
- All inspections for business licence and occupied single-family dwellings will pause until further notice. This includes large publicly occupied buildings and secondary suite inspections. Inspection requests will be reviewed at the start of each day and those inspections which will not be carried out will be notified.
- If City inspection staff attend a job site and people in proximity to the inspection are presenting any signs of any illness, the inspection will not be conducted.
Fire Rescue Services
- Langley Fire Hall will continue to operate, but the public will have restricted access until further notice.
- The Fire department will continue to perform business inspections on a case-by-case basis. Please email email@example.com or phone 604.514.2880 for any questions or concerns.
Langley City Library
- The City of Langley Library re-opened to the public with COVID-19 safety protocols in place on August 4. The current hours of operation are Monday to Saturday, from 10 am to 5 pm. Telephone service is provided during those hours via 604-514-2850, and many resources and services are available on their website at http://www.fvrl.ca. The library will be re-assessing the hours of operation as the situation develops, and any changes will be posted online. For any more questions and concerns, please contact them at https://fvrl.bibliocommons.com/locations/LY
- All Community Police Offices in the Langleys will be closed until further notice. The RCMP is encouraging people to call 911 for emergencies and that any non-emergency inquiries/reports should be made by telephone at 604.532.3200. If unavoidable, in-person reports can only be made at the main detachment located at 22180 48A Avenue.
COVID-19 is transmitted via larger liquid droplets when a person coughs or sneezes. It can enter through the eyes, nose or throat. It is not known to be airborne (e.g. transmitted through particles in the air) and it does not come in through the skin. It can be spread by touch if a person has used their hands to cover their mouth or nose when they cough. For more information, please visit the following link from the BCCDC.
If you are not working as an essential service provider or front line response worker, please stay home. If you must leave your home, practice proper physical distancing by avoiding crowds and staying 2 metres (6 feet) away from other people.
- Regularly wash hands with soap and water for 20 seconds; use alcohol-based hand sanitizer if hand-washing is not available.
- Maintain a physical distance (at least 2 metres apart from others).
- Avoid gathering in groups.
- Avoid touching your face, mouth and nose with your hands; Masks are not recommended as protection since they may cause you to touch your face more often, which may be worse than not wearing a mask.
- Covering mouth with a tissue when coughing and sneezing
- Discarding tissues into a waste container.
- Not attending public parks, facilities, events or gatherings if you are unwell and stay home when you are sick.
If you think you may have symptoms of coronavirus, call 8-1-1 for an assessment. The Public Health Agency of Canada has created a toll-free phone number (1-833-784-4397) to answer questions from Canadians about novel coronavirus.
Visit the health agency websites listed below for accurate and up-to-date information.
It is important to know the facts. Visit the health authority websites listed below for accurate and up-to-date information.
For non-medical information about COVID-19 call the dedicated COVID-19 information line at 1-888-COVID19 (1-888-268-4319). If you think you might have symptoms, complete this Ministry of Health self-assessment or call 811.
- Fraser Health Authority – Information and FAQs
- Notices to business operators issued by the Medical Health Officer for Fraser Health Region
- Fraser Health Class Order - Closure of Fitness Facilities in the region
- HealthLinkBC – Information and FAQs
- Office of the Provincial Health Officer
- Provincial Virtual Mental Health Supports During COVID-19
- BC Centre for Disease Control – Information and FAQs
- BC Centre for Disease Control and the Ministry of Health - COVID-19 Food and Beverage Sector Fact Sheet
- Health Canada – Information and Advice
- Government of Canada - Travel Health Notices
- World Health Organization
- World Health Organization Myth Busters
Medical information – 811
Non-medical information – 1-888-COVID19 (1-888-268-4319)
Fraser Health Crisis Line – 604-951-8855 (crisis intervention, support information on local services)
Community and Social Services information (recently added more resources for seniors) – 211
Public Health Agency of Canada toll-free phone number: 1-833-784-4397
Find Help Now - Need someone to talk to right away? If you are worried, confused or just need someone to talk to, there is help available:
- Kid’s Help Phone: Call 1-800-668-6868. For kids and teens (ages 20 and under), professional counsellors are available to help, 24 hours a day. It’s free, confidential and anonymous.
- Mental Health Support Line: Call 310-6789 (do not add 604, 778 or 250 before the number). This number will connect you to your local BC crisis line without a wait or busy signal, 24 hours a day. Crisis line workers are trained to help provide emotional support as well as mental health information and resources.
- Here to Help: https://www.heretohelp.bc.ca/infosheet/covid-19-and-anxiety
- Canadian Mental Health – BC Division https://cmha.bc.ca/mental-health/find-help
Visit bc211.ca, or call or text 211, for a comprehensive list of community and social services in Langley.
Are you a senior needing help, know a senior who needs help, or wish to volunteer? Register for NEW Safe Seniors, Strong Communities Program - a program that matches seniors who need support with non-medical essentials, to volunteers in their community who are willing to help. Visit bc211.ca, or call or text 211.
- The Langley Senior Resources Society provides a meal pick-up program (pre-order before noon; meals are not just for seniors, anyone may order)
- Langley Meals on Wheels provides meal delivery
- List of downtown Langley restaurants who are open for delivery or pick up
- The Salvation Army Gateway of Hope runs a community lunch program. Take-out bagged meal are available for pick up between 12:30pm and 1:00pm
- Langley School District Information and Updates
- Langley Arts Council facility is closed
- Fraser Valley Regional Library facilities have re-opened to the public with COVID-19 safety protocols in place. Hours of operation are vary at each location. Each library will be re-assessing the hours of operation as the situation develops, and any changes will be posted online. View http://www.fvrl.ca for the most up-to-date information.
- Langley Youth Hub information
- Langley Division of Family Practice information
- ICBC Payment deferral
- Federal Government Canada Emergency Response Benefit (CERB)
- SurreyCares: Emergency Community Support Fund for charities and non-profits
- Fraser Health Class Order - Closure of Fitness Facilities in the region
- Provincial Government: Supporting Renters, Landlords during COVID-19
- BC Temporary Rental Supplement (BC-TRS) Program and Subsidy Application
- BC Hydro: Customer Crisis Fund and COVID-19 Relief Fund
- CMHC: COVID-19 Understanding Mortgage Payment Deferral
- COVID-19 Precautions for Multi-unit Residential Buildings
- Using Shared laundry Facilities during the COVID-19 Pandemic
- Sources Rent Bank
Financial Support & Manufacturer Recruitment
- BC Chamber of Commerce: Resources for Businesses Affected by COVID-19
- BC Economic Development Association: BCEDA #COVID19 Resources for BC Businesses Guide
- BC Hydro: COVID-19 Relief Fund
- Canadian Business Resilience Network: Small Business Relief Fund | Financial Support
- Government of Canada: Business Support Finder Tool | Support for Businesses | Call to Action for Canadian Manufacturers
- Greater Langley Chamber of Commerce: Financial Support/Relief for Businesses
- ICBC: COVID-19 Information
- New Ventures BC: Innovator Skills Initiative Grant
- Province of British Columbia: COVID-19 Provincial and Federal Benefits | Calling Suppliers for Products and Services to Support BC’s COVID-19 Response | Small and Medium-Sized Business Recovery Grant
Business Reopening Resources
- City of Langley: Guide to Outdoor Dining on Sidewalks
- BC Centre for Disease Control: COVID-19 Info Posters and Factsheets
- Canadian Business Resilience Network: Reopening Canada's Economy | Recovery
- Fraser Health: COVID-19 Info Posters
- Greater Langley Chamber of Commerce: Personal Protective Equipment & Supplies | Recovery Planning Resources | Phase One Resources
- Province of BC: BC's Restart Plan
- WorkSafeBC: COVID-19 Industry Information (Phase 1) | COVID-19 and Returning to Safe Operation (Phase 2) | COVID-19 Safety Plan | FAQ: Returning to Safe Operation
COVID-19 Business Continuity & Preparedness Resources
- BC Centre for Disease Control: COVID-19 Employers and Businesses Information
- BC Economic Development Association: BCEDA #COVID19 Resources for BC Businesses Guide | Planning for Coronavirus: A Guide for Businesses and Organizations | Daily COVID-19 Update Bulletins
- Canadian Business Resilience Network: Health and Safety | Tips and Advice | Data and Research | Toolkits | Videos and Webinars | Recovery
- Canadian Centre for Occupational Health and Safety: Sector-Based COVID-19 Safe Operation Tip Sheets
- Canadian Chamber of Commerce: COVID-19 Pandemic Preparedness for Business
- Canadian Payroll Association: Payroll & COVID-19
- PreparedBC: Guide for Small Businesses | Emergency Plan for Small Business
- Small Business BC: B.C. Business COVID-19 Support Service | COVID-19 Businesses Continuity Checklist | Financing Options for Businesses Impacted by COVID-19
- Vancouver Board of Trade: Business Preparedness Checklist COVID-19
- WorkSafe BC: What Employers Should Do | Controlling Exposure: Protecting Workers from Infectious Disease
- World Health Organization: Getting Your Workplace Ready for COVID-19